Staff Training Books
Reception Guide
25.000
KWD
Protected E-Book
After purchase, you can read the book directly from your library inside the website. PDF download and printing are not available, helping protect the content and author rights.
About the Book
The Reception Staff Training Manual is a practical, illustrated training guide for receptionists and their supervisors in clinics, salons, company offices, hotels and showrooms in Kuwait. Across ten chapters it covers the receptionist's role and first impressions, professional appearance and Gulf etiquette, welcoming visitors, desk organisation and daily routines, the switchboard and call transfers, messages, email and WhatsApp, appointments and bookings, the visitor log and privacy, waiting visitors, payments, VIPs and people with disabilities, and difficult situations, emergencies and shift handover. 64 pages with role-play scripts, quizzes with an answer key, ready-to-use forms and a training certificate.
Reading Features
- Read directly inside the website
- Available on all your devices
- Protected content
- No PDF download
- No printing or copying
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