Staff Training Books
Customer Service Guide
25.000
KWD
Protected E-Book
After purchase, you can read the book directly from your library inside the website. PDF download and printing are not available, helping protect the content and author rights.
About the Book
The Customer Service Training Manual is a practical, illustrated training guide for front-line staff and their supervisors in cafés, salons, shops, clinics and service companies in Kuwait. Across ten chapters it teaches great service and first impressions, Gulf hospitality and appearance, body language, listening and asking questions, phone etiquette, replying to WhatsApp and Instagram chats, handling complaints, returns and angry customers, serving elderly customers and people with disabilities, and teamwork and measuring customer satisfaction. 64 pages with role-play scripts, short quizzes with an answer key, ready-to-use forms and a training completion certificate.
Reading Features
- Read directly inside the website
- Available on all your devices
- Protected content
- No PDF download
- No printing or copying
You May Also Like
Related Books
Discover more books you may be interested in
